From 1 July 2018, Disability Employment Services (DES) is changing to give you more choice and control over the support services you receive.

The biggest change is it will be easier to change your provider of Disability Employment Services.

So if you are unhappy with the service you receive, or if you want to use a provider closer to where you live, you will be able to choose and change to the team that suits you.

Will my service change?

If you’re an APM participant, your service will not change.

At APM our employment consultants aim to support you and work with you as much as possible so you have a say in your service.  

We will continue to work with you to shape the support you receive and make a plan that suits your needs with a focus on helping you get a job.

APM participants do not need to do anything about the changes. Please speak to your employment consultant if you have any questions.

What if I’m not with APM?

Some providers will no longer deliver Disability Employment Services from 1 July 2018.

If you’re not with APM, you will be able to request moving to our services.

You should receive a letter from the Department of Social Services telling you your provider is closing and will no longer deliver your Disability Employment Services.

You will be able to choose APM as your provider before 1 July 2018 to ensure your support continues uninterrupted.

With more than 400 offices and more locations across Australia than any other provider, there is likely to be an APM team near you who will help you get the support and employment opportunities you need.

What if I’m currently exempt or suspended?

If you are exempt or suspended from participating in Disability Employment Services with APM or another provider, you do not need to do anything.

You can talk to your provider about changes, or to the Department of Social Services hotline on 1800 805 260.

How do I know which provider is best?

All Disability Employment Service providers are given a star rating that shows how well they help people with disability to find employment.

These ratings are given for each office location. They are awarded by the Department of Social Services and updated every three months.

Star ratings go from 5 stars down to 1 star. Providers with higher star ratings are better at finding long-term jobs for their job seekers.

As a leading provider of Disability Employment Services, our teams are committed to delivering high standards and these are reflected in our star ratings:

  • 95 per cent of our contracts are rated 3 stars or above 
  • 54 per cent of our contracts are rated 4 or 5 stars

From July all star ratings will be reset. You can search for providers and star ratings through the Australian Government’s Job Access website

How can I join APM?

APM is Australia’s largest provider of Disability Employment Services and from July we will be helping even more people find the suitable work they need.

As some providers stop delivering Disability Employment Services, APM is being trusted to deliver more support across the country.

We will be opening more than 100 new sites with local employees, across the country, so there is likely to be a local office near you.

If you want to find out more about accessing our Disability Employment Services, or want to change to APM from another provider, contact our Support Centre and they can guide you through the process.

You can also visit How to access Disability Employment Services.

What happens if I’m thinking of leaving APM?

Finding a job isn’t easy, and we understand everyone’s challenges to employment are different.

We remain committed to helping every job seeker who is eager to find work and improve their lives, no matter what their circumstances. 

If you’re thinking of leaving APM for another provider, please discuss your options with your employment consultant or local APM office manager, to see how we can better meet your needs.

Further information



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