What are star ratings?
Star ratings are given out for each contract an employment service provider delivers.
This usually means the provider gets a rating on their performance in every region or Employment Services Area they deliver the contract. The more stars, the better the performance.
Disability Employment Services star ratings are issued by the Department of Social Services.
Star ratings are usually issued every quarter and assess a provider’s performance over two-years. The recent star ratings highlight performance from September 2019 to September 2021.
Previously published rating showed the performance from June 2019 to June 2021.
By the publishing of star ratings each quarter, job seekers can compare the performance of the providers in their local area and see who is rated highest for securing lasting employment for DES participants.
What do they mean?
Providers with higher star ratings are better at finding long-term jobs for their job seekers.
If you’re a job seeker in a region or area with multiple providers to choose from, you can see which one is currently more successful at helping people find lasting employment.
If you’re an employer, you can see which provider is ranked best at supporting job seekers into work and helping them succeed as part of your team.
APM receives star ratings for Disability Employment Services and jobactive programs.
Ratings go from 5 stars down to 1 star and are typically announced every three months.
You can learn more about the Disability Employment Services star ratings here.