Star Ratings for
Disability Employment Services

APM is Australia’s largest provider of Disability Employment Services 

With contracts in 92 out of 110 designated Employment Service Areas, (ESAs) we operate in more locations than any other provider. In many ESAs we deliver multiple contracts.

Disability Employment Services (DES) is made up of two programs:

1. Disability Management Service (DMS) supports people with an injury, health condition or disability, to find a job and stay in employment with occasional support.

2. Employment Support Service (ESS) helps people with a permanent or long-term disability or health condition to find and keep a job with regular, ongoing support.

Across the 92 ESAs, we deliver 100 Disability Management Service contracts and 92 contracts for Employment Support Service.
 

What are star ratings?

Star ratings are given out for each contract an employment service provider delivers.

This usually means the provider gets a rating on their performance in every region or Employment Services Area they deliver the contract. The more stars, the better the performance.

Disability Employment Services star ratings are issued by the Department of Social Services.

Star ratings are usually issued every quarter and assess a provider’s performance over two-years. The recent star ratings highlight performance from September 2019 to September 2021.

Previously published rating showed the performance from June 2019 to June 2021.

By the publishing of star ratings each quarter, job seekers can compare the performance of the providers in their local area and see who is rated highest for securing lasting employment for DES participants.

What do they mean?

Providers with higher star ratings are better at finding long-term jobs for their job seekers.

If you’re a job seeker in a region or area with multiple providers to choose from, you can see which one is currently more successful at helping people find lasting employment.

If you’re an employer, you can see which provider is ranked best at supporting job seekers into work and helping them succeed as part of your team.

APM receives star ratings for Disability Employment Services and jobactive programs.

Ratings go from 5 stars down to 1 star and are typically announced every three months.

You can learn more about the Disability Employment Services star ratings here.