APM is Australia’s largest provider of Disability Employment Services 

With contracts in 92 out of 110 designated Employment Service Areas, (ESAs) we operate in more locations than any other provider and in many ESAs our teams deliver multiple contracts.

Disability Employment Services (DES) is made up of two programs:

  1. Disability Management Service (DMS) supports people with an injury, health condition or disability, to find a job and stay in employment with occasional support.

  2. Employment Support Service (ESS) helps people with a permanent or long-term disability or health condition to find and keep a job with regular, ongoing support.

Across the 92 ESAs, we deliver 99 Disability Management Service contracts and 92 contracts for Employment Support Service.

Star Ratings are issued for each contract.

As a result of changes to the DES program in 2018 not all contracts were included in the September 2019 Star Ratings.

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APM's Star Ratings

The latest Star Ratings for Disability Employment Services providers are based on the performance of their services from July to September 2019.

 

The national average Star Rating for September 2019 was 3.

APM’s overall average for DES was 3.763.

An increase in performance of 0.1163 from the previous rating.

You can find your local APM Employment Services team for Disability Employment Services on our locations page.

APM currently has

  • 49 DES regions with a Star Rating of 5
  • 50 DES regions with a Star Rating of 4
  • 81 DES regions with a Star Rating of 3
  • 6 DES regions with a Star Rating of 2

Star Ratings of the 10 largest Disability Employment Services providers for September 2019

 
 

Disability Management Service (DMS) providers

Total contracts

Contracts rated

Average rating

Change 

  1.  
APM Employment Services 99 98 3.7653 0.1163
  1.  
AimBig Employment 90 19 4.0526 0.8856
  1.  
Atwork Australia Pty Ltd 61 58 2.4655 -0.0925
  1.  
MAX Employment 58 57 3.2281 0.0141
  1.  
OCTEC 55 48 3.2917 0.1397
  1.  
WISE Employment Ltd 42 41 3.3171 -0.1579
  1.  
MatchWorks 38 35 2.7429 0.0869
  1.  
PeoplePlus 32 11 1.8182 0.1822
  1.  
Joblife Employment 26 26 2.1538 0.2538
  1.  
Sarina Russo Job Access 22 22 3.3636 0.1256

 

 

Employment Support Service (ESS) providers

Total contracts

Contracts rated

Average rating

Change 

  1.  
APM Employment Services 92 88 3.7614 0.2324
  1.  
Atwork Australia Pty Ltd 58 57 2.5263 0.0953
  1.  
OCTEC 55 53 3.4717 0.0797
  1.  
MAX Employment 55 52 2.9615 0.0205
  1.  
CoAct 51 47 2.8298 -0.0072
  1.  
WISE Employment Ltd 42 42 3.2381 -0.0949
  1.  
MatchWorks 37 31 2.4839 0.0649
  1.  
PeoplePlus 32 13 1.6923 0.0253
  1.  
AimBig Employment 26 13 3.8462 0.6922
  1.  
Joblife Employment 26 25 2.2800 -0.12

The next set of Star Ratings, for October to December 2019, are expected to be announced in February 2020.

What are Star Ratings?

Star Ratings are given out by the Australian Government for each contract an employment service provider delivers.

This usually means the provider gets a rating on their performance in every region or Employment Services Area they deliver the contract.

Disability Employment Services Star Ratings are issued by the Department of Social Services.
 

What do Star Ratings mean?

Ratings go from 5 stars down to 1 star and are typically announced every three months.

Providers with higher star ratings are better at finding long-term jobs for their job seekers.

So if you’re a job seeker in a region or area with multiple providers to choose from, you can see which one is currently more successful at helping people find lasting employment.

If you’re an employer, you can see which provider is ranked best at supporting job seekers into work and helping them succeed as part of your team.

APM receives Star Ratings for Disability Employment Services and jobactive programs.

You can learn more about the Disability Employment Services Star Ratings here.  

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