The latest Star Ratings for jobactive providers are based on the performance of their services from July to September 2019.

APM delivers the program from multiple sites in 13 of the 51 jobactive employment regions.

The national average Star Rating for each region in September 2019 was 3.

APM’s overall average Star Rating was 3.769.

An increase in performance of 0.461 from the previous rating.

APM currently has:

  • 5 jobactive regions with a Star Rating of 5

  • 3 jobactive regions with a Star Rating of 4

  • 3 jobactive regions with a Star Rating of 3

  • 1 jobactive region with a Star Rating of 1

  • 1 jobactive region with a Star Rating of 1

You can find your local APM Employment Services team for jobactive on our locations page.

Star Ratings of the 10 largest jobactive providers for September 2019


jobactive provider

Number of contracts

Latest star rating

Previous star rating


MAX Employment 28 2.893 2.964 -0.071
Matchworks 14 2.929 3 -0.071
APM Employment Services 13 3.769 3.307 0.461
Sarina Russo Job Access 11 3.091 3.182 -0.091
Workskill Australia 11 2.636 2.455 0.181
The Salvation Army Employment Plus 10 2.8 2.8 0
Job Prospects 8 2.875 3.375 -0.5
KONEKT Employment 8 3.125 3 0.125
Sureway Employment and Training 7 1.857 2 -0.143
TURSA 7 4.286 4.286 0

The next set of Star Ratings, for October to December 2019, are expected to be announced in February 2020.


What are Star Ratings?

Star Ratings are given out by the Australian Government for each contract an employment service provider delivers.

This usually means the provider gets a rating on their performance in every region or Employment Services Area they deliver the contract.

What do Star Ratings mean?

Ratings go from 5 stars down to 1 star and are typically announced every three months.

Providers with higher star ratings are better at finding long-term jobs for their job seekers.

So if you’re a job seeker in a region or area with multiple providers to choose from, you can see which one is currently more successful at helping people find lasting employment.

If you’re an employer, you can see which provider is ranked best at supporting job seekers into work and helping them succeed as part of your team.

APM receives Star Ratings for Disability Employment Services and jobactive programs.

jobactive Star Ratings

Star Ratings for jobactive sites are issued every three months by the Department of Employment, Skills, Small and Family Business.

jobactive contracts are delivered by providers across 51 employment regions.

APM delivers contracts in 13 of these regions through multiple sites.

You can find more information about jobactive Star Ratings including a breakdown on individual sites for each provider on the department’s website

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