05 April 2022



When you register online with APM, fill out a contact form or request that we contact you about our services, we usually get in touch in the next few days via a phone call.

Answering a phone call from someone you don’t know can feel daunting. Our team is here to take care of you and help you get the support you need.

We’ve put together this article so you know what to expect from your APM call back.

If you have any other questions or concerns, you can raise them with us over the phone, email or your preferred method of communication.

We look forward to chatting with you soon.

When to expect a call back from APM

Our team will give you a call back after you’ve filled out a registration form or requested that we contact you.

We usually call within 1-3 business days. Our call will come during standard local business hours.

Who you’ll be speaking to

You’ll get a call from one of our Customer Service team members.

Our APM team is friendly and approachable. We'll be able to answer any questions or concerns you might have – and we’ll walk you through each step so you feel confident moving forward.

At APM, we believe everyone has the right to experience the life changing benefits of work. Even if you aren’t eligible for Disability Employment Services, we can recommend other services and supports that might be right for you.

What’s the purpose of the call?

When you fill out a registration form or request information about our employment services, we call you back to discuss the next steps.

We’ll ask you some questions about your disability or health condition and your situation to see if our services are right for you. We’ll also try and understand what your employment goals are and any barriers you might face.

When we understand more about your situation, we can better help you find the right supports and services. 

If you’re eligible for the Disability Employment Services program, we will explain the next steps. 

If you’re not eligible for Disability Employment Services, we can help connect you with other local services that are a better fit for your situation.

What we’ll ask you

We’ll ask you a range of questions to figure out if you’re eligible for the Disability Employment Services program.

You don’t need to prepare anything beforehand.

The questions will help us understand more about your disability or health condition and how it affects your ability to find or keep a job.

We might ask things like:

  • How many hours can you work a week?
  • Are you currently working?
  • Are you currently studying?
  • Are you receiving an income support payment or disability pension?
  • Are you registered with the NDIS?

What you need to do

You don’t have to prepare anything for the phone call.

Just answer the questions honestly. If you don’t know how to answer a question, you can say so.

Try not to think of it like an interview or test. You’re making a phone call to have a conversation that can help you get the support you need. 

Our team is friendly and understanding. We’ll walk you through everything you need to do, step by step and we can answer any questions or concerns you might have along the way.

What if you can’t use the phone?

If a phone call isn’t the best method of communication for you, we can communicate with you via email. Alternatively, we can organise a time for you to visit your local APM office in person.

If you are deaf, hard of hearing or have a speech impairment, you can use the National Relay Service to speak with us.

Next steps

After our phone call with you, we’ll organise a time for you to come into your local APM office. This is where you’ll meet in person with your dedicated employment consultant. 

Your employment consultant will work closely with you to understand your situation and create a plan to help you reach your employment goals.

In the first meeting, you’ll discuss your disability or health condition and how it impacts your ability to find or keep a job. 

Your employment consultant will also talk to you about your employment goals – whether that’s finding a job, working in a particular career or keeping your current job.

Your employment journey begins

Together with your employment consultant, you’ll develop an individual employment plan based on your goals and needs.

Your employment consultant can help you with things like:

  • Looking for the right job opportunities and preparing for interviews
  • Writing your resume and job applications
  • Building employment skills and work experience to get you ready for the world of work
  • Accessing workplace accommodations and special equipment to help you feel confident in your job
  • Accessing funding for things like transport and work clothing

Find out more about how we help with finding and keeping jobs for people with an injury, illness or disability.

Let’s get to work

At APM, we’ve helped thousands of job seekers find meaningful work and succeed in the workplace – and we’re excited to help you too.

Working in a job where you feel supported and appreciated can have life changing benefits. Whether you want a job to earn more money, contribute to your community or learn new skills, we’re ready to help you reach your goals.

If you haven’t contacted us yet, you can register now or call us on 1800 276 276.

If you’ve already got in touch, we’ll give you a call back soon. We look forward to speaking with you.

For media enquiries, please contact

adrian.bradley@apm.net.au

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