If you make a complaint, we will resolve your issue as quickly as possible at the local level.
You can speak directly to your Local Area Coordinator, or if you prefer, speak to APM’s Team Coordinator.
You can make contact with us in the way you feel most comfortable.
If you would prefer to provide feedback to the NDIS, please visit the feedback and complaints page on the NDIS website.
Alternatively you can escalate your concerns to the NDIS Quality and Safeguards Commission.
NT and QLD
The NDIS Quality and Safeguards Commission (NDIS Commission) is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.
The NDIS Commission is now in operation in all states and territories except Western Australia.
For information about making a complaint, visit the NDIS Commission website or call
1800 035 544.
For complaints or compliments about a service provided by the Department of Communities, Disability Services, please contact us by using one of the following methods:
- Call our Consumer Liaison Team on (08) 6167 8333
- Email us at firstname.lastname@example.org
- Complete an electronic form
- Download the consumer complaint/concern form below, complete and post to the following address
Consumer Liaison Officer
Department of Communities, Disability Services
PO Box 441
West Perth WA 6872