As part of a team that helps thousands of people with disability, injury, or health conditions to find, prepare and stay in work every year, Samantha understands the importance of providing each person with a tailored service.
As well as the importance of understanding the requirements of each employer’s business and the potential a new employee can bring.
“As an employment consultant, we need to be resilient and tough, but we need to be compassionate and kind and caring.”
“Our job seekers are generally very vulnerable, and they’ve been through a lot,” she said.
With Samantha’s support, DES participant Darren overcame mental health challenges and long-term unemployment to start a new career in an unexpected industry.
Previously looking for a quiet data-entry role, Darren has instead found success as a team member at his local McDonald’s restaurant.
It was working with Samantha to boost his confidence, realise his skills and consider new roles that helped Darren secure the employment.
“When he now opens the door to our office, he just greets everyone, and it makes me smile,” Samantha said.