Meet Heidi

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Friendship and purpose adds extra flavour to life

If you’ve ever enjoyed a delicious salad, sandwich or panini at Francesco’s Café – you most likely have Heidi to thank for it.

Heidi lives with a painful health condition, which requires daily medication. Together with frequently needing to use the bathroom, her health condition had become a barrier for her securing ongoing employment.

Until she joined APM Employment Services who support thousands of Australian job seekers with physical and psychological health conditions every year through the Disability Employment Services program.

"I feel independent and happy"

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Read a full transcript of this video.

Getting back into the workforce

After raising her own family, working and even caring for her mother until she passed away, she felt in a rut.

Conscious of having a large gap in her resume “I would sit at home feeling sorry for myself and I wanted to go back to work and be around people rather than sitting at home all alone” Heidi recalls.

After just two weeks working with an employment consultant at APM, Heidi found a workplace which is understanding of her chronic bladder condition. The day after her interview and a brief job trial, she was offered the job in the café kitchen!

“My employers are great and I’m on a lot of medication, so I’m not rushing to the toilet all the time. My supervisor has been very understanding” Heidi said.

The Disability Employment Services program has given her the support she needs, and her work ethic has seen her grow and shine.

Her employer Jodie agrees, “Heidi’s fantastic. I actually didn’t know she had a disability.”

“When Heidi first came to us, she was quite timid, very insecure, nervous but also she looked excited to start working” she said.

On understanding Heidi’s capacity, Jodie said, “You have to be more aware, but we haven’t had any issues or concerns. She’s fitted in really well.”

"I look forward to going to work every day"

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Just like a family

Heidi now has independence and is happily working in a team she describes as “just like a family.”

Working at Francesco’s has not only given her a spring in her step, she has also developed connections and friendships which have greatly enhanced her life.

“I look forward to going to work every day because I've become really good friends with my colleague Lil. We chat while we work, and it doesn't feel like work when you're there with your best friend.” she said.

Heidi has brought some super creativity into the café kitchen, designing one of Francesco’s newest staple menu items – the Lunch Pack!

After over a year as part of the café team, Jodie describes Heidi’s transformation:

“Her confidence has grown, her purpose, her drive to come to work. It’s just amazing to see the transformation over time” she said.

If you’re like Heidi and need support to find work, or if your employment has been affected by the COVID-19 pandemic, register with APM below to find out if you’re eligible for one of our support programs.

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Frequently asked questions

Who is APM?

APM is the largest provider of Disability Employment Services in Australia.

With more than 500 locations across the country we help more people into work than anyone else.

We know how hard it is to find work when you’re facing other challenges. We don’t just want you to find a job, we want to help you change your life for the better.

When you come to APM we get to know you so we can help you get the support that’s right for you.

We help you set realistic goals and keep you focused on finding a job that works for you.

There’s a job out there for you.

Let’s go find it.

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How does Disability Employment Services work?

Disability Employment Services (DES) is an initiative by the Australian Government to help people with an injury, illness or disability find and keep a job.

This can include helping people to:

manage health issues that may be making it hard to get work
identifying their strengths and work capabilities
developing skills for jobs and being part of a workplace
succeed when they start a new job with further information and support

APM is Australia’s largest contracted provider of Disability Employment Services and we deliver support programs to eligible people across the country.

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Who qualifies for Disability Employment Services?

You don’t have to have a physical disability to qualify for Disability Employment Services.

If you have a physical or mental health condition that limits your capacity to perform a job, you may be eligible to join the program.

We help thousands of people living with a range of short-term, long-term or permanent health conditions, find work every year.

You may be eligible if you:

have a diagnosed injury, illness or disability
are an Australian resident aged from at least 14 to pension age
are able to work at least eight hours per week

If you’re unemployed, don’t let a health condition stop you from working.

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What to expect

When you register with APM for Disability Employment Services, we will contact you to confirm your eligibility and invite you for your first appointment.

You will get a local employment consultant who knows the employers, businesses and job opportunities near you.

They will listen to you and build a plan that takes into account your health, personal circumstances, interests and any skills or experience you may have.

Your plan will be unique to you and include steps to help with:

building your confidence
writing your resume and job applications
searching for suitable jobs with potential employers
preparing for interviews
access to services to manage health issues or barriers to work

With APM, you get the support, you get the skills and you get the rewards of having a valuable job.

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Already with another provider?

Don’t miss out on a program made just for you, by one of Australia’s best-rated providers.

APM has some of the highest job placement rates in the country.

You can transfer to your nearest APM team in three easy steps:

Call the National Customer Service Line on 1800 805 260
Ask to transfer to APM
Accept our invite to your first meeting

Join the thousands of APM job seekers who change their lives every year by finding valuable employment.

Find your nearest APM location

APM is Australia's largest provider of Disability Employment Services and we have more than 500 locations nationwide.

You can find your nearest APM team on our Find Us page.

Speak to us about opening your door to employment

Register for APM's Disability Employment Services

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