25 March 2020

If you are registered with APM Employment Services and a participant on one of our employment programs, your health and safety and the wellbeing of our dedicated teams, are our top priority.

Please stay up to date with the latest advice from the Australian Government and the Department of Health regarding the Coronavirus.

We will use this page to update you on any information about the impact to your employment services program and any actions by our APM Employment Services team which may affect you.

Can I still attend phone and online appointments and do job search activities?

Yes, unless you need to self-isolate, seek medical attention or have a Centrelink exemption.

Your employment consultant will aim to conduct any meetings with you remotely and will speak to you about any changes to your agreed Job Plan.

If you have any concerns, please contact your local APM Employment Services office who can guide you.

Alternatively, you can contact the government’s National Customer Service Line on 1800 805 260.



If you need to self-isolate

Your APM employment consultant will try to carry out all future appointments with you remotely to avoid any face-to-face contact.

If you are required to self-isolate in line with Department of Health advice, you should contact your APM Employment Services office by phone, not in person, to let them know that you are unable to participate in any activity.

Your local APM office can reschedule any appointments or activities until you have finished your self-isolation in line with advice from health authorities and/or your doctor.

You should also contact Centrelink by phone, not in person, to let them know that you need to isolate.

You can contact Centrelink to discuss an exemption by calling the numbers below:

  • Newstart Allowance, JobSeeker Payment and Special Benefit recipients can call 132 850.
  • Youth Allowance recipients can call 132 490.
  • Parenting Payment recipients with mutual obligation requirements can call 136 150.

Think you may have COVID-19? Or have been in contact with someone who has?

Seek medical advice as soon as possible. Then contact your local APM Employment Services office by phone. Do not visit the office in person.

Your local APM office will be able to assist with rescheduling any appointments and activities while you seek medical advice.

If you have recently travelled interstate or internationally

You must follow the advice of health authorities, including any advice about the need to self-isolate. Please refer to information published on the Department of Health website.

Your local APM Employment Services office may contact you to check on your wellbeing and ensure you’re following this advice. They will also reschedule any appointment or activities you were planning in the near future.

Further information

Please visit the Department of Health for the latest health advice, as well as your state or territory health department for the latest local updates and guidance on COVID-19.

You can contact the 24/7 National Coronavirus Health Information Line on 1800 020 080 which provides health and situation information on the outbreak. Call 131 450 for translating or interpreting services.

Download the Department of Education, Skills and Employment's guide for job seekers here.


Corey Stephenson

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