Workforce Australia Services

After you have met your APM employment consultant, you will work together to create your Job Plan.

This plan will outline your goals and identify the steps to achieve them. It may include discussing:

• Your strengths and capabilities
• Big issues stopping you from working and ways to overcome them
• Options and opportunities for jobs in your local area
• How to boost job searching skills and your resume
• Training opportunities based on suitable jobs

Your plan also considers:

• Your education, skills and experience
• Additional support you may need to find or stay in work
• Other personal responsibilities or health conditions

Finding and preparing for work

As part of your Job Plan, we’ll work to identify the most suitable jobs to search for and get help in applying for them.

Your employment consultant will guide you through suitable options, which may include support to:

• Use multiple online job platforms
• Approach local employers directly
• Access Career Transition Assistance to build confidence and skills (if you’re aged 45 or above)
• Access Employability Skills Training to explore careers, new skills and digital proficiency
• Access training, licences, or other work-related items
• Explore opportunities to start a business through Self-Employment Assistance
• Get referrals to other community services

We all feel nervous about starting a new job, so when you start yours, we’ll be ready to support you.

We’ll confirm the best way to keep in touch with you to make sure everything is going well, and if you have a problem at work, we’ll work with you and your new employer to help resolve it.

Your rights

We want to make sure your new job is suitable, safe and fair. If you have any concerns about your new job, speak to your employment consultant immediately.

If required, they can advise you on:

• The National Employment Standards for all workers
• Workplace requirements (such as telling your employer when you’re sick)
• Safety at work and what to do if you are injured
• What to do if you experience harassment or discrimination
• Other issues that concern you about working

More information about employment conditions can be obtained from the Fair Work Ombudsman - call 13 13 94 or visit fairwork.gov.au.

The Points Based Activation System (PBAS) is the new and flexible way for you to manage and meet your mutual obligation requirements in return for receiving income support.

Mutual obligation requirements are tasks and activities you agree to do while getting certain payments from Centrelink to assist you on your pathway to employment.

Under the PBAS, you’re rewarded with points for each activity you undertake and you will have a specific points total to meet for each reporting period.

Failure to meet your points total may impact your income support payment.

Your points requirement is set automatically based on your circumstances. Your employment consultant will help identify the number of points you need to meet for each reporting period and guide you through how you can earn them and the process of reporting them.

Please tell your employment consultant immediately if you’re having difficulty meeting your obligations so they can assist you wherever possible.