Australian National Aged Care Classification (AN-ACC) Assessments

APM Assessment Services is undertaking assessments of residents living in Residential Aged Care Facilities no behalf of the Australian Government's Department of Health in preparation for new funding arrangements.

An Australian Funding A (AN-ACC) assessment involves assessments of all residents (except palliative residents) in Aged Care Facilities using a variety of information gathering methods.

This includes speaking to and observing residents, talking to staff and significant others, as well as reviewing resident files to consider and assess the functional, cognitive and physical capability of residents.

Our assessment team

All APM AN-ACC assessors:

  • Are registered health professionals with at least 5 years’ experience in Aged Care who have undergone the required appropriate checks to ensure the safety of older adults
  • Are accredited to undertake AN-ACC Assessments, having completed training provided by the federal Department of Health
  • Are delegates of the Secretary of the Department of Health under the Aged Care Act 1997 for the purposes of entering a facility to undertake AN-ACC assessments for the purposes of funding classification

APM Assessment Services are a member of the Aged & Community Care Providers Association

What assessors do

Assessors will introduce themselves to residents and will explain the purpose of their visit.

They seek permission to engage with the resident and continue to confirm consent through all stages of the assessment.

Only residents referred to APM by the Department of Health and Aged Care will be assessed.

The assessments will take approximately one hour, which includes a chat with residents about what they do independently and what they need help with, as well as chatting with direct care and nursing staff.

Residents are not required to engage if they do not wish to.

Information can be gathered in a range of ways that allow assessments to progress with respect given to each resident’s choice.

Older lady in a residential home talking to an assessor

Frequently Asked Questions

What is the assessment process?
How do we prepare for an assessment visit?
What happens with assessment data?
Can I observe the assessors during an AN-ACC assessment?
When will I know the outcome of the assessment?
What authority do AN-ACC assessors have?
How often will AN-ACC assessments visits happen?

Feedback, Compliments and Complaints

At APM we value communication and are committed to monitoring the quality of our service provision to ensure continuous improvement and provide best service to our customers. We welcome any feedback that may reflect what we are already doing well and/or suggestions for change that allow us to improve the services we deliver.

To provide feedback on your experience with APM, we have several options available to suit your needs.

Please select the option below that is most relevant to you:

  1. Speak directly to the APM Assessor while they are onsite within your facility
  2. Contact our Customer Service Centre on 1300 276 7222
  3. Email your feedback to us at

All feedback is appreciated and will be responded to appropriately. You may be contacted in the future by an APM representative to obtain your feedback about the service we have provided.

Additionally, the Department of Health have a specialised team to provide information and to answer any questions during the shadow assessment period.

You can contact the Department of Health:

Want to find out more about APM Group?

Rate this page
Was this page helpful?