AN-ACC Assessments

Banner feature

Australian National Aged Care Classification (AN-ACC) Assessments

The Australian National Aged Care Classification (AN-ACC) care funding model replaced the Aged Care Funding Instrument (ACFI) on 1 October 2022.

AN-ACC is an important aged care reform that responds to a key recommendation from the Royal Commission into Aged Care Quality and Safety (2021).

The Department of Health and Aged Care has engaged APM to undertake AN-ACC assessments for residents in aged care homes. More specifically, APM provides AN-ACC assessments in Aged Care Planning Regions across six (6) states and territories.

The Department of Health and Aged Care allocate AN-ACC referrals to APM via the My Aged Care (MAC) Portal.

APM subsequently contacts the aged care facility to organise a time to visit and complete the assessments of residents.

Further information can be found on the Department of Health and Aged Care website:

APM Assessment Services are a member of the Aged & Community Care Providers Association 

Our assessment team

All APM AN-ACC assessors:

  • Are registered health professionals with at least 5 years’ experience in Aged Care who have undergone the required appropriate checks to ensure the safety of older adults
  • Are accredited to undertake AN-ACC Assessments, having completed training provided by the federal Department of Health
  • Are delegates of the Secretary of the Department of Health under the Aged Care Act 1997 for the purposes of entering a facility to undertake AN-ACC assessments for the purposes of funding classification

What do AN-ACC assessors do?

AN-ACC assessors undertake assessments of older adults who live in aged care homes. As delegates of the Department of Health, APM assessors gather information about a resident in a variety of different ways.

Assessors will introduce themselves to residents and explain the purpose of their visit. Assessors will seek permission and consent to engage with the resident through all stages of the assessment.

Assessors will gather assessment data through a range of methods, including:

  • Observation of a resident’s ability to perform daily routine
  • Discussion with staff and significant others involved in the resident’s care
  • Review of a wide range of clinical documentation
  • Assessment of functional, cognitive, and physical capability of the resident

The assessments will take approximately one hour, which includes a chat with residents about what they do independently and where they may require assistance.

Residents are not required to engage if they do not wish to.

Information can be gathered through various methods to facilitate assessment progression while noting the need to always respect the resident’s choice.

Frequently asked questions

AN-ACC assessments involve a multi-step process which includes liaising with residents, staff who provide direct care for them, and the facility.

The process includes the following steps:

  • Referral is allocated by the Department of Health and Aged Care to APM via the MAC Portal.
  • An APM Customer Service Officer will promptly contact the residential aged care facility to schedule a convenient date and time for the assessment. 
  • A follow up email confirmation containing essential details such as appointment time, frequently asked questions, and contact information.
  • A follow up phone call from the allocated assessor to confirm arrival time, resident names and aged care identification numbers (ACIDs) and any other potential entry considerations, such as infectious outbreaks.
  • A follow up email by the assessor confirming the visit.
  • The assessor conducts the AN-ACC assessments at the agreed date and time.
  • Assessment data promptly uploaded into the MAC Portal upon completion of the AN-ACC assessment
  • AN-ACC assessment outcomes will be provided by the Department of Health and Aged Care directly to the residential aged care facility

Before the assessor arrives:

  • Confirm the number of residents to be assessed
  • Confirm the residents are available for assessment
  • Prepare your staff for the assessor’s visit

When the assessor arrives, we ask your assistance to provide:

  • A suitable working environment that meets workplace health and safety standards
  • Access to move freely around the facility
  • Access to clinical documentation systems including log ins
  • Access to any paper-based documentation that will assist in the assessment

Assessment data are uploaded directly to the Department of Health and Aged Care via the MAC portal and will not be stored on any APM servers or devices.

Notes taken during the assessment are kept confidential and destroyed as soon as possible after assessment completion.

APM are unable to distribute any results of the AN-ACC assessments.

Yes – please speak to the Assessor if you wish to observe.

Please be mindful assessments and interviews can be observed, but not interrupted or influenced. It is essential for the assessor to gather information directly.

The Department of Health and Aged Care will provide outcomes of assessments to residential aged care facilities directly.

Each assessor carries a photographic APM name badge and a Delegate badge from the Department of Health and Aged Care, which includes delegation authority indicating the following:

"The bearer of this card is a delegate of the Secretary of the Department of Health under subsection 96-2(15) of the Aged Care Act 1997 and may exercise powers and functions delegated under section 29C-3 of that Act to assess the level of care needed by care recipients for the purposes of classifying care recipients under Part 2.4A of that Act. An approved provider of aged care must, in accordance with the Accountability Principles 2014, allow the bearer of this card access to an aged care service to assess the care needs of care recipients."

Assessment visit frequency depend on various factors such as new resident admission rate and reclassification/reconsideration request volume initiated by residential aged care facilities.

When a referral from the Department of Health and Aged is received by APM, the assessment is usually conducted within approximately 28 days of receiving the referral.

There are certain instances when it may take up to 56 days to complete the assessment.

View the assessment process map provided by the Department.

Feedback, compliments and complaints

At APM we value communication and are committed to monitoring the quality of our service provision to ensure continuous improvement is maintained and followed.

We endeavour to provide the best service to our customers.

Upon completion of each assessment, the residential aged care facility will receive an email survey from APM to gain feedback on your experience for continuous improvement in our processes and systems.

To provide feedback:

  • Speak to an APM Assessor during their visit
  • Contact our Customer Service Centre on 1300 276 722
  • Email us at
  • Complete the email feedback survey at the completion of the visit

For more information

For all enquiries, please refer to the contact information above.

For more information about AN-ACC, you can contact the Department of Health and Aged Care AN-ACC General Support at

For specific inquiries about residents eligible for assessment (e.g. end of life), contact