Standards, values and accreditations

APM’s success stems from its people-centred and outcome-focused vision, purpose, and values.

APM celebrates equality, diversity, and inclusion for APM’s team members, clients, customers, and communities around the world.

APM celebrates the fact that everyone is different and APM values unique opinions, ideas, beliefs, perspectives, and interests. APM recognises that its people are its biggest asset, and that when they feel they can share their ideas in a collaborative environment, APM gets the best results for its clients and customers.

APM’s people and culture plan is centred around four key priorities: attracting and developing talent; effective organisation design; leadership development and effective people; and culture data and systems.

Our global team members

APM’s Australian team members, which comprise 45.8% of the workforce, currently operate under seven modern awards covering approximately 85% of APM’s Australian workforce.

Modern awards set the minimum entitlements for employees and apply to employers who are not bound by an enterprise agreement.

APM has not had any industrial action at its worksites in the past five years and there are no unions affecting APM’s Australian businesses.

APM’s team members outside of Australia comprise 54% of the workforce. There are no relevant unions or enterprise agreements affecting the majority of APM’s businesses globally.

Environmental, Social and Governance (ESG)

APM aims to make a positive and lasting social impact for the people, communities, and governments it supports through the services it provides every day and is committed to delivering on its ESG vision.

APM’s business is strongly aligned with the United Nations’ (UN) Sustainable Development Goals (SDGs) and in particular:

  • Goal #3: Good health and wellbeing through promotion of mental health and rehabilitation services
  • Goal #5: Achieve gender equality and empower all women and girls
  • Goal #8: Decent work and economic growth through promoting sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Goal #10: Reduce inequalities within and amongst countries through APM’s extensive work with people living with disability, illness and injury, and improving access to labour markets for people from vulnerable and disadvantaged populations
  • Goal #17: Strengthen the means of implementation and revitalise the global partnership for sustainable development

In alignment with the UN SDGs, in FY21, APM supported more than two million individuals which included more than:

  • 660,000 job seekers
  • 180,000 people with a disability (more than 90,000 people with disability into work)
  • 100,000 people with mental health needs
  • 50,000 offenders and ex-offenders
  • 30,000 veterans

APM’s collective mission is to create new opportunities in life for as many people as possible, to help them into meaningful work and to create safe and healthy workplaces where they can prosper and grow.

APM’s ESG vision contributes to strong and sustainable communities and a society that champions social inclusion, equality, and diversity. This aspiration includes positively impacting APM’s clients, customers, the health and safety of APM’s team members and communities, and the planet.

Diversity and Inclusion

Key among its ESG vision is creating impactful community partnerships and thought leadership, such as through the APM Disability Diversity and Inclusivity Index (DDI Index).

APM’s DDI Index is a landmark research project evaluating and seeking to inform and grow disability diversity and inclusion in Australian workplaces.

The inaugural DDI Index of Australian workplaces was published by APM in early 2020, which incorporated the responses of more than 1,200 people living with disability and more than 630 employers.

The Australian DDI ranks Australian workplaces’ collective performance, provides thorough research findings, and offers recommendations for improvement.

Following the success of APM’s Australian DDI Index, APM has initiated an Employment Index in Canada with fieldwork having been completed and reports to be finalised by end of 2021.

It is intended that the Australian DDI will become the blueprint for a series of indices across APM’s markets.

Corporate Social Responsibility

As part of APM’s corporate social responsibility, APM shares research with its customers and communities to inform and develop programs and enhance service delivery.

As of June 2021, more than 70% of APM’s team self-identified as female with more than 55% of the senior leadership team of 223 leaders self-identifying as female. In addition, of APM team members surveyed in Australia, Canada, South Korea, New Zealand, and the UK, more than 4% disclosed they have a disability and more than 18%.

As part of APM’s ESG commitment, APM has an environmental policy requiring it to assess opportunities to minimise the impact of its operation on the environment through reduction in energy and waste management.

Other examples of environmental commitments and initiatives APM has implemented include ensuring all WHP delivery sites in the UK have recycling facilities for paper, and requiring all Ingeus UK staff to use public transport for business-travel with few exceptions.


APM has a range of insurance policies covering relevant aspects of its business operations, including cover for physical loss or damage to real and personal property, liability to third parties for personal injury and/or property damage, technology and cyber enterprise risks, professional indemnity and public liability, crime, and Directors & Officers liability.

In certain territories where there is not a statutory scheme, APM also carries employment practices liability and workplace injury insurance.

APM’s insurance policies carry deductibles and limits (and certain exclusions) which apply in the event of a claim.

APM currently maintains public liability and professional indemnity insurance that meets or exceeds the level required by all its customers.

Certifications and Accreditations

In order to carry out its business, APM’s customers may require it to have certain accreditations.

In Australia, APM is required to be accredited in accordance with the National Standards for Disability Services (NSDS) for the DES contract, and under the Quality Assurance Framework (QAF) for Workforce Australia (which is met by APM holding ISO 9001 Quality Management System accreditation,190 which it also holds for most of its Australian business lines).

To tender for the New Employment Services Model tender, the business is also required to have Right Fit for Risk, a comprehensive cybersecurity accreditation incorporating ISO 27001 Information Security Management and additional requirements.

Providers of vocational rehabilitation services in Australia are required to be admitted under the Nationally Consistent Approval Framework for Workplace Rehabilitation Providers.

APM’s skills and training businesses are also required to be Australian Skills Quality Authority (ASQA) accredited. Various businesses are also required to have employment agency/labour hire registrations in certain Australian states.

In the UK, the business is required to hold Cyber Essentials Accreditation and ISO 27001 Information Security Management accreditation.

APM is also required to be a Disability Confident Employer. As part of the Restart Scheme contract, APM is required to obtain SOC2 accreditation, and is also required to attain SOC2 accreditation in Canada to deliver the RSVAP contract. The RSVAP contract also requires APM’s Canadian business to hold relevant security clearances.

Internationally, in addition to specified external accreditations, APM’s material contracts require it to comply with additional government internal guidelines and requirements, on matters such as cybersecurity, data privacy, supplier payment practices, supply chain management, environment and energy management, health and safety, child protection and safeguarding, indigenous representation, life chances, disability access, gender pay equality, and other diversity and inclusion requirements and targets.

In addition, certain staff delivering services may be required to have individual accreditations (e.g. Australian Health Practitioner Regulation Authority (AHPRA) registration for allied health professionals and psychologists in Australia).

APM is dedicated to upholding and maintaining the necessary certifications and accreditations to deliver its services.

The Human Services market in which APM operates is highly regulated and APM believes that its existing accreditations, scale, experience, and ability to meet stringent regulations provide APM with the continued opportunity to grow and expand its service offerings in a manner that is difficult to replicate.