Howden and APM NZ

This support came from Cleo, National Manager of Māori and Diversity at APM, who explains the program, “When we're working with all Indigenous communities, we have to make sure that we are also understanding what it means for them culturally. Māori experience poor health outcomes and are more likely to die seven years earlier than the general population.

“We were able to design a program that met the needs of the Howden team to ensure that they were able to deliver culturally safe services.”

For Candice, a Case Manager at Howden Care, it’s changed the way she approaches her work, “It's made me step back and look at how I am as a case manager and how I approach, each client now. I think of it from more of a holistic point of view. Cleo is incredible. She makes it interesting and relevant, always linking it back to what's the relevance to our role? How can we improve for our clients? How can we give a better service?”

APM has become an essential provider to Howden Care in terms of rehabilitation management across the country, and they’ve built a strong relationship. Joel says, “The training has been a really good starting off point to continue to build from, and the case managers have really valued the training and input from Cleo and are using that in their day-to-day work.”