COVID-19: Message from APM Group CEO Michael Anghie

Published on 19 Mar 2020

The APM Group remains committed to delivering outstanding services and outcomes for our stakeholders, clients and customers.

It is critical that during these times that we are able to continue to provide support our clients who are in some cases the most vulnerable in our communities and support our stakeholders to deliver essential services to the program participants.

These are certainly unprecedented times, our priority is the health and safety of our clients, people and the sites where we deliver our services, across all our geographies.

Our Business Continuity Planning (BCP) is activated and we have established processes including Global and National Response Teams, whose primary objective is to continue to monitor the situation, develop our response in real time and ensure our business continues to deliver services.

With that in mind, I wanted to take this opportunity to make you aware of how the APM Group is responding to the rapidly evolving COVID-19 situation.

Keeping our people and our sites safe

Across the APM Group, we have several measures in place to ensure our people and sites are kept safe including the implementation of Universal Infection Control Guidelines.

This guideline requires regular deep cleaning of our sites, availability of products such as hand wash, hand sanitizer and relevant personal protective equipment which are in active use across our locations.

Our people are informed on and practicing social distancing measures, and we have a restriction of non-essential work travel and face to face internal meetings in place. We are placing specific emphasis on vulnerable employees, prioritizing their needs and enabling them to continue working from home where possible.

Our critical corporate functions are mobilised to work remotely, to ensure our customers and clients continue to be serviced.

To keep job seekers and clients safe, we are proactively managing attendance where flu-like symptoms are present and actively enforcing self-isolation periods for our employees, in line with jurisdiction requirements.

Supporting our clients and customers

We know many in the communities where we work rely heavily on our services, and we continue to deliver across all the regions where we operate. We are being guided by our customers and ensuring that in all cases we meet your localised, contract specific, requirements and COVID-19 control measures.

We are able to deploy our services across the globe over telephone, video and web channels where required and are doing so in many places. We have planned for and are able to deploy these services from our employees' home location should you need us to.

We are proud of our leading practices provided by MCI, our learning and development solution provider who is delivering virtual training on effective remote work practices for our people and some customers.

Our corporate mental health provider, Assure Programs, is hosting webinars and continues to deliver their Employee Assistance Program (EAP) via telephone, as well as sharing useful guides to help our customers and their employees navigate this uncertain time.

We will continue to work closely with all of our customers to ensure your needs are met.

Preparing for future developments

We are monitoring the situation closely, in all our markets and our response continues to iterate as the new developments become known. The continued provision of our services is a priority.

These are challenging times for everyone, but especially for those who rely on us for vital support services.

If you would like more information about the APM Group’s preparedness and COVID-19 response, or would like access to any tools or guides available, please contact us.

Thank you for your support, advice and continued partnership during this time and please be assured APM will continue to play its role to support you during these challenging times.

Michael Anghie
APM Group Chief Executive Officer