Professional Profile: Ben Humphreys

Published on 17 Jan 2024

It is with great pleasure that we announce the internal promotion of Ben Humphreys, our valued Rehabilitation Counsellor to the position of Regional Manager for NSW/ACT.

Ben joined APM WorkCare early in 2023, offering his expertise in both physical and psychological injury consultation while adeptly guiding clients through their recovery and return to work journey.

Since 2016, Ben has demonstrated exceptional leadership capabilities as a team manager, earning well-deserved recognition winning at the NSW ARPA Excellence in Leadership Awards and the National ARPA Excellence in Leadership awards in 2021.

His outstanding contributions to leadership have set him apart.

Ben holds academic qualifications, including a Bachelor of Psychology and a Post Graduate Diploma in Psychology, reflecting his commitment to continuous learning and professional development.

We sat down with Ben to learn more about his experiences and insights.

1. What motivated you to study psychology?

I am passionate about empowering the recovery from psychological conditions.

Specifically, I have a keen interest in the mental health support available, awareness of treatment, and empowering the access of treatment for young men experiencing mental illness.

2. How would you describe your career so far?


I have had an opportunity to work across critical incident counselling situations, complex psychological injury claims, and traumatic motor vehicle accidents.

I have also worked across civil infrastructure, mining, finance, military, engineering and transport industries.

3. What are things you enjoy or are proud of in your career/role with APM WorkCare so far?

One of my largest achievements was winning the NSW ARPA Excellence in Leadership and the National ARPA Excellence in Leadership awards during 2021.

This was following:

  • Work done with iCare around psychological injury claims in my team at the time.
  • A women-in-the-workplace mentorship program to promote the career pathways of female health professionals operating in challenging sectors.
  • Functioning as a mentor for the Women in Civil Infrastructure Program for the respective NSW Civil Industry Association.

The highlight of my time at APM WorkCare thus far has undoubtedly been the growth of the team in New South Wales.

We have an incredible group of health professionals who really understand how to return people to work, safely.

4. Tell me what advice would you give to someone (of any age) looking to pursue a career in allied health?

Your passion can be shared with others. My passion is watching people take ownership and direction in their mental health recovery journey.

The highlight of my role is that I get to mentor this philosophy with our consulting teams and watch it happen across hundreds of claims, simultaneously.

5. How do you think leadership is important in your industry?

To me, effective leadership is the ability to coach, support and grow people in a direction that empowers their self-confidence at work.

I believe mentorship, training, and guidance really helps us deliver as a business and, to that end, I am passionate about the impact we have on injured claimants.