If you're with APM Employment Services
There are several ways to share your feedback about APM Employment Services, depending on which program you are with.
We recommend in the first instance to always raise your compliment, complaint or feedback with your dedicated APM Employment Consultant or the team in your local APM office.
If you have a concern or want to raise an issue, this is often the best way to get it quickly resolved.
If you are not able to resolve an issue with your APM Employment Consultant, you can also submit feedback or lodge a complaint by:
If you’re a participant with our Disability Employment Services program, you can call 1300 366 047
If you’re with our jobactive, ParentsNext, NEIS or any other APM Employment Services program, you can call 1300 276 456.
What happens next?
Your complaint will be investigated and if it is unable to be resolved, will be escalated to the next level of management.
One of our managers will contact you to discuss the outcome or any steps needed to resolve the issue.
At any point, or you’re unhappy with the response, you can contact the Employment Services National Customer Service Line on 1800 805 260 or email firstname.lastname@example.org