Galyna, Liubov and Ingeus Germany transcript

Galyna: I fled Kyiv because of war, and thankyou from all Ukrainians that Germany and many other countries welcomed us, provided us with houses, food, and medical care.

So, I contacted the Ingeus team and asked them to help me find a flat and, well then I started communicating with you, with Daria.

Daria: My name is Daria, and my job title is advisor in the Ukrainian project.

For Ms. Krischenko I found the flat myself and I wasn’t proud I was just glad that she now doesn’t have to live in Heim (a housing centre) and has her own flat. And simultaneously now I have done that for two more women, I have also found flats for them.

Liubov: I have three kids and we left the occupied territory. We lived in Zaporizhzhia, near Zaporizhzhia nuclear power plant.

At the beginning of February just before the war started, we found out about a horrible diagnosis for my oldest daughter. She was diagnosed with stage four brain cancer, and we couldn’t start treatment because of the war.

My daughter is 34 years old, and she has two kids. Five and seven years old. I was at the job centre, and I told them about my problems, and they said I could go to

Ingeus for legal help. They helped me to apply to Familienkasse (family funding), apply to WBS (Wohnberechtigungsschein, low-cost housing), fill out all the possible documents for the Jobcentre, to fill out application forms for school, for kindergarten.

Well, I mean with any question regarding health or education, I could turn to Ingeus any time.

Galyna: Services of Ingeus helped me a lot. I felt that I’m not alone here. That I have someone who can help me, that I’m not lonely, that I, that Germany is my second motherland.

I can’t even imagine what I would do without Ingeus. I don’t even want to think about it. Thanks god I found your organisation and you helped me. I hope to continue cooperation with Ingeus, well, to seek help if needed.

Liubov: Well I understand that there are people who are always ready to help, who are there for me any time.

And I also forgot to add that they helped me also helped Anna, I mean, to get the wheelchair, rollator. No-one could help me with it and only thanks to Ingeus specialists, these problems were solved.

Daria: I wish they would in every office, a team like us, like the Ukrainian team. I’m also a refugee myself. I came to Germany seven months ago – no, eight – and then in a month started working here. So that’s also a huge support for me.

Sometimes Germany helps take in the refugees, APM helped us create this program, I help as I can also work in this project. I appreciate everything, even the smallest thing that anyone can provide or help with.