COVID-19: Advice for APM NDIS Participants

Published on 15 Mar 2021


If you are an NDIS participant, your health and safety and the wellbeing of our Local Area Coordinators, are our top priority.

Please stay up to date with the latest advice from the Australia Government and the Department of Health regarding the Coronavirus.

We will use this page to update you on any information that may impact your Local Area Coordination services.

If you have any questions, please contact your LAC directly or call us on 1800 276 522.


Latest update

Coronavirus (COVID-19) has temporarily changed the way we are looking after you at APM.

We are still here to support you on your NDIS journey, but we will be delivering our services differently to help keep you and our teams safe.

Most of our offices remain open, but we are also offering meetings by phone or video instead of face-to-face. NDIS participants can contact their LAC by calling 1800 276 522.


Frequently asked questions

See below for answers to common questions we have recently received.

Will my planning meeting still go ahead?

Yes, of course! We will, however, ask you if you would prefer hold your meeting by phone or by video instead of face-to-face.

How do I access support through the NDIS?

The NDIS can still be contacted by phone to discuss access requests. Call 1800 800 110.

My support provider can no longer support me. What do I do?

Please get in touch with your LAC to discuss your options. If your LAC is from APM Communities contact us on 1800 276 522.

How will I find out what is happening with my appointment and what changes are being made to it?

Our bookings team and individual LACs will contact all clients to discuss whether their appointments will be by phone, video, or face-to-face.

If I need to change my meeting, how do I do that?

It is business as usual for NDIS participants, so please call us on 1300 276 522. To help us connect you with the right person please tell us:

  1. Your location.
  2. Your age.
  3. If you are already an NDIS participant and the name of your LAC (if known)