If you or someone you care for needs help accessing disability support our Local Area Coordinators (LACs) can help.
APM has been selected to deliver NDIS Partners in the Community (PITC) LAC Services in Western Australia*, Darwin, and the Maryborough service area in Queensland, which includes Fraser Coast, Cherbourg, North Burnett and South Burnett.
Our LACs help people with disability, NDIS participants, families and carers to identify and access the support they need.
This includes helping you to realise your individual goals and aspirations by connecting you to community and mainstream services.
LACs also work with these services and organisations to be more inclusive and supportive of people with disability.
We are proud to provide LAC Services and our LACs are dedicated to helping you access the right support.
We know everyone’s needs are different.
We also know how quickly your circumstances can change or become more complicated.
Your LAC will:
Meet with you, your family and carer to learn about your current situation
Make it a priority to understand your goals
Develop a plan to help you achieve your goals
Link you to information sources, supports and services in the community
As required, help you connect with the NDIA to determine your eligibility for the scheme
If you or someone you care for needs help accessing the National Disability Insurance Scheme (NDIS) or other support services in your community, we can guide you through the process.
The NDIA will contact you by letter to confirm your eligibility for the scheme.
An NDIA delegate is responsible for approving the funding attached to your plan. When your plan is approved, your LAC will help you put your plan into action.
Not every person with a disability will be eligible for an NDIS Plan, if you or the person you care for need help, we can still support you with information and help to connect you to local mainstream and community organisations.
To find out more about LAC Services and how we can support you:
Phone: 1300 276 522 (APM LAC)
Phone 1800 800 110
If you have hearing or speech loss:
TTY: 1800 555 677
Speak and Listen: 1800 555 727
APM will no longer be an NDIS Registered Provider of Supports. APM will ensure it works with the NDIA so that no NDIA participant is disadvantaged during this exit process.
The NDIA deliver the NDIS to support Australians with disability.
Find out more about the NDIS and Local Area Coordination Services.
If you make a complaint, we will resolve your issue as quickly as possible at the local level.
You can speak directly to your Local Area Coordinator, or if you prefer, speak to APM’s Team Coordinator.
You can make contact with us in the way you feel most comfortable.
If you would prefer to provide feedback to the NDIS, please visit the feedback and complaints page on the NDIS website.
Alternatively you can escalate your concerns to your state/territory ombudsman.
Phone: 1800 806 380
Mail address: 12th Floor, NT House, 22 Mitchell Street Darwin NT 0800
Phone: 1800 068 908
Mail address: GPO Box 3314, Brisbane, QLD 4001
Phone: 1800 117 000
Mail address: PO Box Z5386, St Georges Terrace, Perth, WA, 6831