APM Communities NDIS Plan Implementation Workshop Module 1 transcript

Speaker 1: 

Welcome to APM's Plan Implementation series of workshops to support you, to implement your NDIS plan. This first workshop is an overview of how to set up and use the online systems that can assist you. We will look at myGov, the NDIS myplace participant portal, and the My Community Directory. If you're already using these platforms, feel free to skip to one of the other great topics. 

Before we get started, if you have not linked your NDIS to your myGov account, we will need an activation code. Please pause the video and contact either your LAC or the NDIA to have this generated for you. Activation codes expire 10 days after they are generated. So, if yours is older than this, you will need to ask for another one. 

At this stage of the NDIS participant pathway, you have either your first plan or a plan review approved and may or may not have a copy of your plan. If you don't have a copy, you can contact either the NDIS or your local area coordinator, and they can send or email one to you. Otherwise, you could jump onto the myplace participant portal and print one for yourself. This portal can also assist you to monitor and manage your plan, manage your providers, and make sure that the goals that you have set are achieved throughout your plan, and to prepare for review. 

To set up and access your myplace portal, you first need to set up your myGov account. Instructions on how to do this are located on the myGov website as a video transcript and written instructions with screenshots. We will play the video now. If you would like to set up your myGov account before continuing, please pause the workshop after this video. 

Speaker 2: 

How to create a new myGov account. To create a new myGov account, go to my.gov.au and select create a myGov account. You can open and read the myGov terms of use by selecting the terms of use text. To use myGov, you will need to agree to the myGov terms of use by selecting I agree. 

Enter your email address in the area provided. You may need to use a different email address if you share an email address and it has already been used for a myGov account. This is because myGov assigns only one username to each email address. A code will be sent to your email address. Enter the code in the area provided, then select next. If you don't have access to a mobile phone or mobile coverage, then select skip this step. 

Enter your password. Your password must be at least seven characters long with at least one number and one letter, then select next. You'll be asked to choose three secret questions or create your own questions and record your answers. Then select next. 

Welcome. You have created your myGov account and are ready to start linking your services. Select continue to myGov to start linking a service. For your privacy and security, ensure you select sign out in the top right-hand corner of the screen once you have finished using your myGov account. For more information, or to create your myGov account, visit my.gov.au. 

Speaker 1: 

Okay, so now you have your myGov account set up, it's time to link it to the NDIS so you can see the myplace participant portal. You can also link your myGov to other government supports that you may receive such as Medicare and the ATO. You will only need to link them using an activation code once. After that, your account is active, and you will log in using the same way each time. 

To make this link, you click on the plus sign or select the services link at the top of the page and choose National Disability Insurance Scheme from the link of service's list. Once you have linked your myGov account with your NDIS account, you can access the myplace portal via the myGov website or the NDIS website on a computer, tablet, or on your mobile phone. Here are the instructions on how to log into the myplace participant portal from the NDIS website. 

Speaker 3: 

How to log into the myplace participant portal. This video is a step-by-step guide of how you can log in to the myplace participant portal. There are five simple steps to log into myplace and access your information. 

Step One. You'll need a myGov account to sign into myplace. If you already have a myGov account for other government services, such as Medicare or Centrelink, you can use the same myGov account for the NDIS. 

You will also need a one-off activation code from the National Disability Insurance Agency to link your myGov account to myplace. After you have linked myGov to myplace, you will only use your myGov sign on to access myplace each time you log on. Go to my.gov.au for more information. 

Step two. You can access the myplace participant portal via the NDIS website or via the myGov website. If you're logging in by the NDIS website, go to www.ndis.gov.au. In the top right-hand corner, you'll see a dropdown box labeled Portal sign in. Click on this drop down box and select myplace Participant Portal. 

Step three. This will then take you to the sign in page where you can input your myGov username, email, or mobile number and password, and then select Sign in. Depending on your myGov preferences, you'll need to answer secret questions, enter a unique security code, or a myGov PIN. You then select the Next button. 

Step four. The myplace participant portal displays once you have signed in. In the top right-hand corner, you will see a box that says Acting As, and then a box next to that which will state either Myself, if you are a participant, or if you're a child representative or nominee, you can select the name of the participant who you are acting on behalf of. 

Once you've finished in the myplace participant portal, go to the top right-hand corner of the screen and select Logout. You can find more information and tools about accessing the myplace participant portal at www.ndis.gov.au/participants. 

Speaker 1: 

The myplace participant portal is designed around a series of tiles that you select depending on what you want to be able to do. Your tiles may not be the same as someone else's because the portal only shows you ones that are relevant to your plan and how you manage it. For example, a self-manager will be able to make a claim, but this function isn't needed by participants whose plan payments are done by either a provider or as agency managed. 

To help you understand each area of the portal and what you can do, the NDIS has produced a myplace participant portal guide that's broken into six parts and is accessible on their website via the link below this video. This page also explains other useful tips and things to know about managing your NDIS plan via the portal. So, let's have a look at how to access this useful resource.


Some of the tasks you can complete via the portal are viewing an updating your contact details, viewing your NDIS plan, including information about your funded supports, viewing and managing your current plan budget, requesting payments for self-managed supports, searching and locating registered service providers, creating and managing service bookings with registered service providers, managing your consent to share all or part of your plan with your providers, uploading and doing documents, and printing your plan. 

The myplace participant portal is a great way to find registered providers in your area. You will not be able to find unregistered community and other government mainstream supports, though. One of the platforms that could assist you in all these areas is the My Community Directory, which supports you to find a range of services in your local area or areas that you need them. Like other search platforms, you can look at your results as a list or in a map view, and those that may be in the NDIS registered are identified with the I support the NDIS badge. We will talk more about the My Community Directory later in video three, Engaging and Managing Supports and Service Agreements. 

We hope this overview of the platforms available to you has been informative and helpful. If you require further support to access or set up these platforms, your Local Area Coordinator office may be able to assist you, or you can contact the service directly on myGov 13 23 07, My Community Directory at 1800 762 515, or email them at support@mycommunitydirectory.com.au, NDIA on 1800 800 110. The next video in this series is about understanding your plan, budgets, and informal community and mainstream supports. See you then, and thank you.