27 March 2020


If you are an NDIS participant, your health and safety and the wellbeing of our Local Area Coordinators, are our top priority.

Please stay up to date with the latest advice from the Australia Government and the Department of Health regarding the Coronavirus.

We will use this page to update you on any information that may impact your Local Area Coordination services.

If you have any questions, please contact your LAC directly or call us on 1300 276 522.

Latest update 

Coronavirus (COVID-19) has temporarily changed the way we are looking after you at APM.
We are still here to support you on your NDIS journey, but we will be delivering our services differently to help keep you and our teams safe.
Most of our offices remain open, but where possible we will conduct meetings by phone or video instead of face-to-face. NDIS participants can contact their LAC by calling 1300 276 522.

Frequently Asked Questions

See below for answers to common questions we have recently received. 

  • Will my planning meeting still go ahead?

Yes, of course! We will hold your meeting by phone or by video instead of face-to-face.

  • How do I access support through the NDIS?

The NDIS can still be contacted by phone to discuss access requests. Call 1800 800 110.

  • My support provider can no longer support me. What do I do?

Please get in touch with your LAC to discuss your options. If your LAC is from APM Communities contact us on 1300 276 522.

  • How will I find out what is happening with my appointment and what changes are being made to it?

Our bookings team and individual LACs are contacting all clients to advise them their appointments are by phone, or to book new meetings.

  • How will I meet with my LAC now that I can’t visit the office?

Meetings will now be mainly by remotely by phone or we can arrange video if you would prefer. It is business as usual for NDIS participants. To help us connect you with the right person please tell us:

  1. Your location.
  2. Your age.
  3. If you are already an NDIS participant and the name of your LAC (if known)


Libby Oldershaw

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