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Access and Inclusion Tools

Our Access and Inclusion resources have been co‑designed with people with disability to help create more inclusive, welcoming communities.

These practical tools support businesses, employers, community organisations and the wider community to:

  • Better understand disability
  • Remove barriers
  • Create spaces where everyone feels respected and included

All resources are free to use and based on lived experience, making them simple, practical and easy to apply in real‑world settings.

Inclusive Business Toolkit

The Inclusive Business Toolkit is a practical guide to help businesses and organisations improve access and inclusion for people with disability.

It includes simple tools and tips to support:

  • Inclusive customer service
  • Accessible spaces (physical and digital)
  • Confident, respectful communication

You’ll find:

  • Easy self‑checklists for accessibility
  • Clear guidance for staff
  • Quick fixes you can apply straight away
  • Visual resources to support everyday practice
Download Toolkit
The Inclusive Business Toolkit is a practical guide to help businesses and organisations improve access and inclusion for people with disability.

Vision Beyond Sight

Community education tools

These resources help build understanding of blindness and vision impairment, and support respectful, inclusive interactions.

They were co‑designed with people who are blind or vision impaired, ensuring the guidance is practical and based on lived experience.

These resources were co‑designed and delivered by people with lived experience of vision impairment, ensuring practical and respectful guidance for inclusion.


Why this matters

Small actions can make a big difference.

Simple changes - like giving space to a guide dog, using clear communication, or improving access - help create environments where people can participate with confidence and independence.

These resources help turn awareness into action, so everyone feels welcome.

Ayesha from APM Communities stands outside a public venue holding the lead of guide dog Princess, showing how guide dogs support safe navigation in community environments.

Guide dog etiquette 

Simple “do” and “don’t” guidance to help people interact safely and respectfully with guide dogs and their handlers.

How to use

  • Put posters on walls, doors, or windows
  • Display in entry areas, waiting rooms, or staff spaces
  • Use in staff training or inductions

How to print

  • Print on A4 or A3 paper
  • Use colour for best visibility
  • Choose thick paper if possible
  • Display at eye level where people will see them

Guide dog flash cards

Short, visual cards with clear “YES” and “NO” messages showing how to behave around guide dogs.

How to use

  • Place at counters or reception desks
  • Use in staff training or team meetings
  • Share with customers to build awareness

How to print

  • Print double-sided (flip on short edge)
  • Use thicker paper or card
  • Cut out each card
  • Optional: laminate for longer use

Myth-busting vision impairment

A quick and engaging resource that challenges common misconceptions and builds understanding.

How to use

  • Share with staff or teams
  • Use in training sessions or presentations
  • Display in staff rooms or learning spaces

How to print

  • Print on A4 paper
  • Can be printed single-sided or double-sided
  • Use colour for easier reading
  • Pin to noticeboards or include in handouts

Accessibility facts and signage

Clear, visual messages that highlight barriers and promote more accessible environments.

How to use

  • Display in public areas to raise awareness
  • Use in workplaces to support inclusion
  • Include in events, workshops or community spaces

How to print

  • Print on A4 or A3 paper
  • Use colour for impact
  • Choose thicker paper if displaying long-term
  • Place in high-traffic areas for visibility