APM’s clients are at the centre of all we do
They are the individuals who access APM’s services and for whom APM is dedicated to supporting to make a positive and lasting difference in their lives.
While APM delivers programs and services to individual clients, the services are funded via contracts, licences, grants, and individual fee for service arrangements.
APM’s customers include government departments and agencies (at a local, state, and federal level), employers and insurers.
APM has a diversified customer base across its 11 countries delivering over 100 separate programs and serving over 150 contract regions, with a multitude of business-to-business corporate customers and individual private pay clients across APM’s Health and Wellbeing businesses.
APM aims to deliver high quality and personalised support services, tailored to the specific needs of each client. APM works closely with each individual to understand their needs and desired outcomes and provides clients with the necessary support at every stage of their journey.
APM’s evidence-based practice together with its outcome-driven and client-centric culture is supported by investment in its people, systems, and processes to drive positive outcomes for clients and customers.
APM’s foundation in allied health and rehabilitation is also a key point of differentiation relative to other service providers.
APM’s key customers include the following international government agencies and departments, and corporations:
- Disability Employment Services (DES) – funded by Australian Government Department of Social Services
- Workforce Australia – funded by Australian Government Department of Education, Skills and Employment
- Local Area Coordination (LAC) services – funded by National Disability Insurance Agency (NDIA)
- Australian Defence Force Health Services – funded by Bupa
- Work and Health Programme (WHP) and Work and Health Programme – Job Entry Targeted Support (JETS)
- Funded by UK Government Department for Work and Pensions, Greater Manchester Combined Authority and the Mayor and Central London Forward
- Restart Scheme funded by UK Government Department for Work and Pensions
- National Citizen Service (NCS) funded by NCS Trust
- Commissioned Rehabilitative Services (CRS) funded by UK Government Ministry of Justice
- CFO3 funded by Her Majesty’s Prison and Probation Service and European Social Fund for England
- NHS Diabetes Prevention Programme (NDPP) funded by National Health Service (NHS)
- Temporary Assistance for Needy Families (TANF) workforce development services funded by United States Department of Health & Human Services
- Workforce Innovation and Opportunity Act (WIOA) workforce development services funded by United States Department Labor funding allocated to state and local governments
- WorkBC funded by British Columbia Ministry of Social Development and Poverty Reduction
- Ontario Prototype funded by Ontario Ministry of Labour, Training and Skills Development
- Canadian Veterans Vocational Rehabilitation Services (CVVRS) and Rehabilitation Services and Vocational Assistance Program (RSVAP) (currently in implementation mode). Funded by Veterans Affairs Canada
- Professionals, Managers, Executives and Technicians (PMET). Funded by Workforce Singapore
- Employment Services Package. Funded by South Korean Ministry of Employment and Labour.
- Outplacement services. Funded by public and private sector
- Portfolio of employment services contracts supporting the long-term unemployed, single parents, refugees and migrants, young people and over 50s. Funded by Bundesagentur für Arbeit (German Employment Agency) and Arbeitsagenturen (Local Labour Agencies)
- Portfolio of contracts supporting people with long-term health conditions and disabilities, and newly unemployed individuals with mental health challenges. Funded by SECO (Secretary for Economy), RAVs (Regional Employment Services), AWA (Government Office for Labour)
- Social housing and employment services support. Funded by financial institutions and regional governments